Frequently Asked Questions

Once you pick up the car, the representative at the rental desk will advise you what fuel type is required for the car. Usually there is an indication at the petrol cap as well.

All one way charges (if applicable) are always calculated and included in the rate you see on the website after selecting your preferred pick up and drop off location.

Excess is the amount you are liable for in case of Damage or theft of the car (when Collision Damage Waiver and Theft protection is included in your booking).
The exact Excess amount is mentioned in the Terms and conditions 
What shall I do if the car breaks down or if I am involved in an accident?
In case of accident, call the emergency number which is indicated on the rental agreement, you got when you picked up the car. The representative will advise you what you have to do. Call the police to report the accident, once you return the car, an accident report will be created.

All rates shown are in Euro.

Yes. When you pick-up the car, the representative will ask you to leave a deposit in case of Damage or Theft of the car during your rental. The deposit/guarantee amount will be temporarily blocked/charged on the credit card of the main driver and held for the duration of the rental.
Once you return the car back without a damage, the deposit/guarantee amount will be released/ refunded to the credit card. The charge back might take seven to 21 working days, depending on your bank.
If for any reason the main driver’s card does not have enough funds for the deposit, the representative might not give you the car or might offer you additional insurances/cover to waive the deposit/guarantee amount.

Most of the bookings get an instant confirmation, in some rare cases it might take up to 24 hours. Please click here to contact with us

Easy! To issue an invoice under a company’s details please contact us via Contact Us page and include the following information: (1) name of the company, (2) Address and (3) VAT number.

Try to pick it up as close as possible to the time specified during the booking procedure. If you are running late please contact us on the number indicated in your confirmation voucher. The station will hold your booking valid for 12 hours during off season and for 3 hours during peak season.

If you added your flight details to your booking, we will be able to track your flight and may hold the car for you for some time.
If your flight is delayed it is important to call Avance as soon as possible.

Check the car
Walk around the car and look inside, checking for damage. If you find any, ask the agent to mark it on your rental agreement. You may also take pictures so you can be confident about what the car was like to start with.

Check what fuel it takes
Open the cap to see if it’s petrol or diesel. Petrol might have ‘95’ on it. If you’re not sure which fuel the car takes, ask the agent before you leave.

Look at the dashboard
Rental car fuel is provided on a ‘same to same’ basis, which means you start with a certain amount in the tank and you return the car with the same amount. Turn the key to check tank.

Sort your route
If your car has GPS, it’s worth setting it to your language before you head off.

Take a moment
Once everyone’s safely strapped in, take a minute to adjust the mirrors, move the seat, find reverse and check where the indicators are.

Look out for a petrol station
When you’re heading off, look out for a petrol station. It’ll save any last-minute stress about filling the car up before you take it back

Once you’ve picked your car up, please contact us asap if you want to extend your booking or please create a new reservation online for the rest of the days.
If you drop the car off later than arranged on your booking, the station will charge you a late fee.

During the booking procedure please select the exact pick up and drop off hours of your rental. If any extra charge is applied for the out of operating times is always included in our final prices. If your plans change after you picked up, please contact the station to set the drop off details and be informed of any incurring costs.

Yes, it is allowed to have different pick up and drop off locations. On the search engine, we provide you with the option to “Return car to another location”. This will enable you to select one of the available return locations.

Yes. If you experience any problem during you rental, you have 90 days from the drop off date to bring it to our attention. To contact us please email us at customer-service@avance.gr. After that period, we will no longer be able to assist you.

Avance can only guarantee a certain car category and not a specific make or model. We feature cars from many different manufacturers in the same category which should have the same features as confirmed at time of reservation.